INTRODUCTION
Icowy (“we”) (“us”) is committed to protecting and respecting your privacy. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy policy applies to individuals visiting www.icowy.com. It applies in addition to any other more specific notices provided from time to time.
Are You a Sole Trader / Partnership or an Individual Communicating with Us from a Business?
Where we collect and use your personal data from a corporate perspective, this will be done in accordance with the relevant parts of this Privacy Policy. If you have any questions or concerns about this, please contact us.
Information We May Collect from You
We may collect and process the following data about you:
Information you give us: you may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you place an order on our site, meet us at an event, or enter a competition or promotion. The information you give us may include your name, address, contact information, payment details and details about your pet(s).
Information we collect or generate about you: with regard to each of your visits to our site or when you do business with us we may collect:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; andinformation about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. This is sometimes referred to as web-audience measurement.
Information we receive from other sources: we work closely with third parties (including, e.g. business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.
Cookies
We use cookies to distinguish you from other users of our site. We use essential cookies, functional cookies as well as performance and advertising cookies. For detailed information on the cookies and similar technologies we [and third parties] use and the purposes and duration for which they are used.
Uses of the Information
We use information held about you in the following ways:
Information you give to us: we may use this information:
- to provide customer support e.g. responding to your enquiries and keeping you up to date on the delivery of your order;
- to carry out our obligations arising from any purhcase entered into between you and us and to provide you with the information, goods and services that you request from us;
- to process job applications;
- for internal record keeping;
- to improve our goods and services;
- to customize our site according to your interests;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or other goods or services we feel may be of interest to you, including but not limiting to promotions;
- to provide account management or system maintenance service;
- to notify you about changes to our goods or services;
- to identify and target you in social networks and search providers when consent is given; and
- to build a profile of you so we can get to know you better. This includes your marketing preferences
Please note we will not use any financial or credit card information for any purpose other than to discharge our legal / regulatory duties and to process payments made by you for our products and services or due to you by agreement (e.g. refunds).
Information we collect about you: we will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements, and (where applicable) to safeguard our staff and other customers/ users in respect of unlawful, disruptive or objectionable behavior on our site;
- to improve our site to ensure that content is presented in the most effective manner for you;
build a profile of you, your preferences and your habits; - to allow you to participate in interactive features of our site, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
Information we receive from other sources: we may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above
Social Media Presence
We maintain a presence on various platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn and the alike. We participate in these forums and may interact with you or collect your comments for service and complaints handling purposes. We also receive insights and analytics information from the platforms including the level of engagement with our posts so that we can understand the type of content you are interested to see. We have limited control over our profiles within these interfaces.
Using Your Information in Accordance with Data Protection Laws
Data protection laws require that we meet certain conditions before we can use your data in the manner described in this Privacy Policy. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions.
Consent: We may send you marketing messages by email, targeted ads and text message about us and our goods, services, and events where you have provided us with consent to use your details for these purposes.
Disclosure of Your Information
We may share your personal information with any member of our group (which means our subsidiaries, our ultimate holding company, and its subsidiaries).
We will only share your personal information with other members of the group and third party service providers if it is necessary or reasonably required for any of any service purposes.
Where We Store your Personal Data
All information you provide to us is stored on our secure servers or (in the case of payment information) those of our secure payment provider. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Changes to Our Privacy Policy
We will take reasonable care to keep your information secure and to prevent any unauthorized access, loss or use of it. We may change this Privacy Policy from time to time.
Updating Your Information
If there is any change to your personal information, for example your contact details, please Contact Us so that we can keep your information up to date and accurate.